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Ridgeline HVAC

3x

More Booked Appointments

The Problem

Ridgeline’s techs are in the field all day, which meant a huge share of inbound calls went straight to voicemail — and most callers never left one. Estimates on missed opportunity put it at 15-20 leads a month during peak summer season alone.

The Build

We installed:

  • AI missed-call text-back, replying within seconds of any unanswered call
  • A GoHighLevel pipeline mapped to Ridgeline’s actual dispatch stages (Quoted → Scheduled → Job Complete → Review Requested)
  • Automated review requests firing the moment a job is marked complete

The Result

Within the first full month on the new system, booked appointments were up 3x over the prior average, and average response time dropped from over 40 minutes to under 5 seconds.

“We used to lose half our leads to slow callbacks. Now the AI texts them back before I even see the missed call.” — Marcus D., Owner